Job Details


Operations Assistant (insurance admin & customer support within Claims Department)

Ref: HM/OA/KH Salary: ££17.5k + bens Contract Type: PermanentLocation: Kings Hill

We are currently recruiting for an employer of choice located on prestigious Kings Hill, specialising in insurance, for an additional Operations Assistant, due to planned and continued growth.

The role of Operations Assistant is an interesting combination of insurance related administration with a strong customer focus but NO SALES.

As an Operations Assistant, you will be working within a friendly and professional Insurance Claims Team, set in a modern, spacious and attractive office environment assisting in the provision of outstanding levels of customer service and completing high quality administration on behalf of their clients and policy holders.

In essence, you will handle INBOUND CALLS from customers and policy holders, wishing to register new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, working within specific time frames, but ultimately you will excel in delivering outstanding levels of customer care (working to the principles of Treating Customers Fairly, or as you would wish to be treated) and generally assisting with the smooth transition of their claims journey. The only outbound calling you will make, would be to update a client with their claim status, when required

In order to meet the requirements of this key position, although there is no ideal candidate, WE ARE LOOKING for candidates who have previously worked within financial services in one capacity or another, in order to meet with, and understand the demands of the role. In particular, any experience gained within a Claims environment, could be beneficial.

You will of course receive training and support in order to work in line with both industry and company quality standards.

36.25 hours per week, every week, Monday to Friday
The department is open between the hours of 8am and 6pm.
Your 36.25 hours would be on a rostered basis between these hours.
For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered.

Good experience of handling incoming calls
Excellent administrative skills
Good IT skills
Excellent verbal and written communication skills
The ability to prioritise workloads and work to deadlines where required
Exceptional interpersonal skills
A high standard of personal motivation and initiative
Strong customer service capabilities including problem resolution skills
A high attention to detail

Salary: £17,500.00 per annum.

Please be aware that because these roles are within financial services, successful applicants will have to undergo basic screening, at no cost to the individual, once a job offer has been made.

To apply please send an up to date CV in Word, to



Consultant Details

For further information on this opportunity please contact:

Heather Morgan

Tel: 01303 220844


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