Administration, Sales Processing, Data Entry, Telephone

Job Title: Internal Sales Processor/Administrator

Office Based – Mon to Fri 08.30 – 17.30

Location: Lympne, Kent

Job Description Summary

An exciting opportunity to work for our client as an Internal Processor working in conjunction with the Technical Sales team providing their customers with an exceptional level of service by keeping them up to date with delivery information via email and over the phone.

Responsibilities

• Liaising with the Technical Sales team throughout the day, both over the phone and via email
• Taking down orders phoned through by Technical Sales, entering orders onto the system
• Highlighting any stock issues arising as a result of customer orders
• Liaison with the Warehouse on problems and helping to resolve these
• Following up on any stock due in to ensure that all orders are completed and delivered to customers in a timely fashion as per their requirements.
• Keeping warehouse, reps and sales co-ordinators informed of any changes in supplier ETAs
• General administration not covered above, including filing, printing orders, following up emails and routing phone calls.

The Person

Previous administration experience along with good IT/system skills; proficient in Word and Excel.

Well-developed typing and PC skills.

Previous sales order processing/customer service experience within a Builders Merchant or Fixings supply company would be an advantage.

Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.

Excellent and accurate communication skills – verbal and written and from a good secondary school education.

Ability to think outside the box and the ability to work under pressure, quickly and accurately.

Self- motivated with desire to achieve, be proactive with a high level of common sense.

Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.

Resilient personality, able to forge strong relationships and instil trust in customers over the phone and become a team player.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, due to receiving high volumes of applications, please assume that your application has been unsuccessful on this occasion.

Recruitment Solutions (Folkestone) Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job you accept the Terms & Conditions, Privacy Policy and Disclaimers which can be found on the RSFL website