veterinary, insurance, customer service, scientific, administration

We are currently recruiting for a large corporate and key employer located on prestigious Kings Hill,  specialising in insurance for a number of opportunities.

These roles have become available as a result of planned growth within the organisation and we can offer full or part time hours.

This client offers the most amazing working conditions and you would be working within a lovely contact centre setting (unlike the norm) within a friendly, professional team,  with on the job training and support provided to everyone.

The positions

Pet Insurance Handlers

Pet Insurance Assessors

Salaries for both positions depending on experience, but as a guide: £17,500.00 - £21,000 per annum

The salary offered would be largely dependant on your level of experience, relevant to the role.

Full time or part time hours available!

What experience would I need?

Previous general insurance Claims experience

Or

Basic knowledge of veterinary terminology

Or

You may have worked within a veterinary surgery and have dealt with customer Pet Insurance Claims, so already have a reasonable understanding of veterinary terminology

Or

You may be a Vet Nurse(qualified or unqualified) and no longer wish to pursue a more hands on career within practice and feel you could apply yourself to a position of this nature.

What does the role entail?

You will ultimately be “assessing” the Pet Insurance Claim, within limits of authority (ie. up to a maximum value)

You will communicate with the client making the claim, over the telephone and via email in a professional and articulate manner

You will update the system with the claims information, liaising with colleagues and veterinary professionals when required and completing general administrative tasks relating to the claim

Doing everything you can to ease the smooth flow of the claim journey

Working to the principals of Treating Customers Fairly, or basically as you would wish to be treated

The client places a huge emphasis on delivering outstanding levels of customer care to their clients

Long term, prospects:

These positions are with an outstanding employer that not only offers wonderful working conditions with on an onsite subsidised restaurant and coffee shop, it is an extremely supportive, professional environment.

The client likes to promote from within wherever possible and offers stability and attractive benefits.

If you would like to be considered for either of the above positions, please email your CV to Heather@rsfl. co.uk