Job Details


Pet Insurance Claims Assessor

Ref: HM/PICA/KH Salary: ££17K-£22K DOE Contract Type: PermanentLocation: Kings Hill

Skill Set

Customer Service, Veterinary, Call Centre, Insurance

We are currently recruiting for a large corporate and key employer located on prestigious Kings Hill,  specialising in insurance for a number of new opportunities. These roles have become available as a result of planned growth within the organisation and we can offer full or part time hours.

This client offers the most amazing working conditions and you would be working within a lovely contact centre setting (unlike the norm) within a friendly, professional team,  with on the job training and support provided to everyone on an ongoing basis.


The positions

Pet Insurance Claims Assessors

Salary is largely depending on experience, but as a guide: £17,500.00 - £22,000 per annum

Full time or part time hours available!

When applying please indicate whether you are looking for full or part time hours.


What experience would I need?

You may have previous experience working within a Veterinary Surgery (for example a qualified or unqualified veterinary nurse, perhaps no longer wishing to pursue a career within practice).

You may have worked within a veterinary practice and have had dealings with the admin related to pet insurance claims and therefore a basic understanding of the processes

You may have detailed knowledge of animal care and veterinary terminology gained within another capacity.

You may have previous general insurance Claims experience.

You may have previously worked within a Pet Insurance Claims related capacity elsewhere and be looking for a change or for progression, in which case, this would be reflected in the salary offered.

The ability to deliver strong customer service and problem resolution.

A high attention to detail.

Working to specific deadlines.

The ability to prioritise your workload.

The capacity to work within a friendly team.

Excellent communication skills (both written and verbal).

GCSE’s or equivalent including Maths and English.

What does the role entail?

Working within an extremely supportive environment with on the job training provided, you

will ultimately be “assessing” the Pet Insurance Claim, within limits of authority (ie. up to a maximum value).

You will communicate with the client making the Pet Insurance claim, over the telephone and via email in a professional and articulate manner.

You will update the system with the claims information, liaising with colleagues and veterinary professionals when required and completing general administrative tasks relating to the claim, always doing everything you can to ease the smooth flow of the claim journey.

Working to the principals of Treating Customers Fairly, or basically as you would wish to be treated

The client places a huge emphasis on delivering outstanding levels of customer care to their clients.


Long term, prospects:

These positions are with an outstanding employer that offers wonderful working conditions including an onsite subsidised restaurant and coffee shop!

The client likes to promote from within wherever possible and offers stability and attractive benefits.


If you would like to be considered for the above positions, please email your CV to:






Consultant Details

For further information on this opportunity please contact:

Heather Morgan

Tel: 01303 220844


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