German fluency, Customer Service, International,

An exciting new instruction for a key client and global manufacturing organisation for a:
German speaking International Customer Fulfilment Co-ordinator on a permanent basis.

Rate of Pay & Hours:
This position is offering an extremely favourable salary and package.
You will be working 37 hours per week, Monday to Friday (free parking available).

What will I be doing?
The International Customer Fulfilment Co-ordinator position is placed within the Logistics Team and is all about taking ownership of orders from International customers and intercompany Subsidiaries, ensuring excellent overall customer service to internal and external stakeholders, with clear communication throughout.

What Skills & Competencies are we looking for:
We are ideally looking for someone with experience of International Customer Service within a multi-national organisation.                                                                                                                                                              Some knowledge of the export fulfilment process, shipping documentation and General Data Protection awareness, would be an advantage.
Good time management.
Numeracy, confidence and accuracy with figures combined with a strong attention to detail.
Any experience of using SAP system, would also be a distinct advantage, although not considered essential.                                                                                                                                                                      Any additional language skills, such as French could be helpful.
Good knowledge of MS Office (mainly Outlook, Word & Excel).
Excellent interpersonal skills (written and verbal communication) in order to communicate and relay information effectively internally and externally to global customers and at all levels of the business.

Duties will include, but are not limited to:
Receive customer orders and verify against forecast, lead time, minimum order quantity, palletisation, containerisation compliance and stock availability.
Communicating any issues with Supply Chain, Customers and 3rd Party Logistics.
Enter verified orders onto SAP and raise/send order confirmation to customers.
Monitor order process for stock availability and other supply issues, communicating these to customers.
Providing third party warehouse with Export Specification forms for shipments.
Liaising with customers and company German 3PL on queries relating to order status, delivery dates, invoicing and delivery queries.
Be the point of liaison between Customers, 3PL, Supply Planners, Logistics and Finance to ensure the orders and fulfilled, complete and on time.
Maintain current monthly sales reports, liaising with Supply Chain for order availability.
Raise/organise relevant paperwork for international shipments including: invoices, pro forma invoices,  certificates of free sale, certificates of Origin and documentation/process required for product registration, such as Certificates of Analysis and notarisation.
Raising Deliveries on third party warehouse for stock.
Investigating and issuing credits and debits.
Co-ordinate overseas product samples with required documentation, maintaining courier records to track consignments and reconcile invoicing.

If you would like to be considered for this exciting opportunity and have the experience and knowledge we are seeking, then please email your CV as a matter of urgency to Heather@rsfl.co.uk

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