Job Details


Customer Service Operations Assistant (insurance administration & customer care - non sales)

Ref: HM1159 Salary: ££17.5k + bens Contract Type: PermanentLocation: Kings Hill

Skill Set

Administration, Graduate, Insurance

We are currently recruiting for an employer of choice located on prestigious Kings Hill, specialising in insurance, for:

2 additional Customer Service Operation Assistants, due to planned and continued growth.

The role of Customer Service Operations Assistant is an interesting combination of insurance related administration with a strong customer focus but NO SALES, NO TARGETS whatsoever, it’s all about delivering, in terms of good quality/accurate administration and high levels of customer care. This company works to the principals of Treating Customers Fairly, or a you would wish to be treated with a heavy emphasis on customer service.

In order to meet the requirements of this interesting position, although there is no ideal candidate, any previous experience gained within an insurance setting could be considered helpful although, at the same time, this could be ideal for a graduate, or even a recent school leaver with good A Level results, with the desire to pursue a career along these lines, where full training will be provided in an extremely supportive, professional and friendly team environment, in order to meet both industry and company standards.


As a Customer Service Operations Assistant, you will be working within a professional Insurance Claims Team, set in a modern, spacious office setting (amazing working conditions) assisting in the provision of outstanding levels of customer service to their customers and completing high quality administration on behalf of their clients and policy holders.

Yes, the role is within a customer service centre, but it is important to qualify NOT a traditional call centre environment by any means. The working conditions are really lovely, modern, spacious and fun plus they are also undergoing a massive refurb as well!

In essence, you will handle INBOUND CALLS from customers and policy holders, wishing to register a new claims on their helplines, updating the system with information, handling any basic enquiries, completing administrative tasks to a high standard, working within specific time frames, but ultimately you will excel in delivering outstanding levels of customer care and generally assisting with the smooth transition of their claims journey. The only outbound calling you will make, would be to update a client with their claim status, when required.


36.25 hours per week, every week, Monday to Friday

The department is open between the hours of 8am and 6pm.

You will work on a rota basis between the hours of 8am and 6pm, working 7.25 hours per day.

For the right candidate, if you were not able to start until 9am, there is a possibility that this could be accommodated, providing you could work until 6pm, when rostered.

There is s requirement to work an occasional Saturday morning, ie. 9am – 1pm (approximately 1 week in 3 but this is  flexible).



Good experience of handling incoming calls

A positive, articulate and polite telephone manner

Excellent administrative skills

Good IT skills

Excellent verbal and written communication skills

The ability to prioritise workloads and work to deadlines where required

Exceptional interpersonal skills

A high standard of personal motivation and initiative

Strong customer service capabilities including problem resolution skills

A high attention to detail

Salary: £17,500.00 per annum.



To apply please send an up to date CV in Word, to




Consultant Details

For further information on this opportunity please contact:

Heather Morgan

Tel: 01303 220844


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