Have you dealt with the liability side of motor claims including decision making regarding the claim itself?

Then this could be a great opportunity for you to move into a GAP Claims position!

This is an exciting new opportunity with a key employer on Kings Hill where the successful applicant will assess and validate Guaranteed Asset Protection (GAP) claims and Return To Invoice (RTI), gathering any necessary information required in an efficient and timely manner, updating the system records to accurately and clearly reflect the claim journey and keeping the customer informed at all times.

The Performance Focus will include but is not limited to:
The successful applicant will ultimately be assessing new claim notifications
Assessing claims documentation supplied by a policyholder and the relevant third parties
Negotiating with Motor Vehicle Insurers o ensure a fair market valuation of the vehicle
Ensuring prompt and accurate payment of valid claims
Identifying potentially fraudulent claims and following the agreed process for referral
Ensuring customers are treated fairly and that the customer received exceptional service in accordance with company and industry guidelines
Assisting policyholders with general queries in writing and /or over the telephone
Writing clear and accurate non-standard letters where a claim circumstances require it

Additional personal Skills we are seeking:
Excellent verbal and written communication skills
The ability to prioritise workloads
Strong customer service skills
Organised and methodical
High attention to detail
Ethical standards including Treating Customers Fairly
High standard of personal motivation and initiative
A team player

Our client offers exceptional working conditions and an attractive salary commensurate with experience level.

Email: Heather@rsfl.co.uk
Tel: 01303 220844
Contact: Heather Morgan