Claims Coordinator 

RSFL are now looking for a driven, dynastic and people focused Claims Coordinator to join our national award winning client in Ashford. The role is to ensure that all claims are handled in accordance within Client requirements and Group policies and procedures. 

The Team is responsible for the validation and verification of all claims instruction by their direct insurer process.  The team manage claims in full - within agreed delegated authorities - from receipt of instruction, through to final invoicing.

All About the Role

To effectively undertake work allocated to you by your Team Leader. Ensure the efficient handling of the Customer & Client journey of the reinstatement process by managing the company’s approved suppliers, ensuring that SLAs are, understood and adhered to

Own and manage the Policyholder and Client from first notification to satisfactory completion / Ensure sound level knowledge of Client SLA

The first line of support to all approved suppliers and will own and manage individual cases. Taking responsibility and accountability for managing the Customer and Client throughout, ensuring that they receive high quality customer care and support at all times whilst managing every aspect of their insurance claim

Undertake the efficient handling of all associated costs connected with the reinstatement process.  This is achieved by providing a high level of technical and procedural accuracy and working within the set Delegated Authority limits

Ensure technical and procedural accuracy and that all decisions taken are correct and appropriate and minimise the risk of leakage

Obtain authorisation of claims outside level of authority / Ensure work is completed to the required standard

Actively promote the principle of Treating Customer Fairly, utilising knowledge obtained of insurance policies

Skills & Experience:

This position will suit candidates with experience of claims handling within an insurance background and of managing complex and technical cases. The candidate should also have a background in providing first class customer service.

The ability to work in a fast paced and changing environment / Ability to apply a high level of accuracy and attention to detail.

Demonstrate a  high level of customer service / Excellent communication skills

Flexibility and adaptability / The ability to organise & prioritise own workload

Working within a team environment and the ability to work under own initiative / Good computer literacy including a working knowledge of Microsoft Word

At least 5 GCSES including Maths & English at Grade C and above. / Desire to work towards CILA qualification

Offering great benefits, paid lunch breaks, many schemes and career progression for the right candidate.

Regrettably, we are currently unable to consider any speculative CV’s, please only apply if you fully match the skills and experience required. If you have not had contact from us within 72 hours of your application, please assume that your application has been unsuccessful on this occasion.