Job Details


Claims Adjuster

Ref: DCP-1173 Salary: £DOE Contract Type: PermanentLocation: Kent

Claims Adjuster


Are you and Experienced Claims Adjuster CILA with a detailed knowledge of all aspects of Domestic & Commercial claims? Are you able to processes and be able to interpret and apply policy cover, terms and conditions as appropriate?


If so, our client is looking for you to join the growing business covering the Kent area. You will be required to handle claims of varying complexity and value in an efficient and timely manner, supporting the Head of Property Services as directed. You must have a full clean driving licence



Location: Kent

All About the ROLE!

  • Have a detailed knowledge of Building structures including foundations, walls, spanning members their performance and the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp, creep, chemical attack.
  • Have a thorough understanding of the nature of building defects and their causes.
  • Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
  • Have a knowledge and understanding of the insurable peril - Subsidence Heave and Landslip and if role appropriate accurately apply policy wording to building claims
  • Understand the principles of building repair and maintenance
  • Have detailed knowledge of Contractors All Risks, Business Interruption and SME claims settlement
  • Have a thorough knowledge of CDM Regulations and Party Wall Act
  • Demonstrate a thorough knowledge of all aspects of Contents claims handling
  • Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
  • Proactively direct an investigation appropriate to the circumstances
  • Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
  • Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
  • Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
  • Be able to use concepts, theories and ideas to negotiate and settle claims
  • Make judgements and tailor existing practice to settle complex cases
  • Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
  • Be able to undertake investigative interviews on allocated cases
  • Be able to obtain witness statements and undertake advanced interviews
  • Efficient handling of department insurance claims and any other claims following standard procedures
  • Ensure correspondence both written and verbal is responded to within service standards


All About YOU!

Excellent Administration

  • Understanding and reassuring telephone manner
  • Computer literate
  • Proactive attitude
  • Organisational and Time Management






Communication skills (written and verbal)

  • Professional attitude and appearance
  • Enthusiasm
  • People skills
  • Full/Clean Driving Licence
  • Work under own initiative

A degree or equivalent; or

  • Insurance Claims experience
  • Cert CILA or Above


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Consultant Details

For further information on this opportunity please contact:

Daniella Challinor Pettit



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